12/13 (Fri) – 1/2 (Thu) Results of the Crackdown on Abusive Users
Greetings, Descendants.
Here are the results of the crackdown on abusive users carried out between 12/13 (Fri) – 1/2 (Thu).
We're inspecting abusive gaming behavior to ensure that all Descendants can enjoy the game in a pleasant environment.
Additionally, to ensure a pleasant gaming experience, we are planning to strengthen crackdowns on behavior that interferes with the gameplay of other Descendants, such as being excessively AFK.
If you notice any abnormal or abusive behavior while playing, please report it through the in-game report feature.
Please see below for the detailed outcome of the crackdown.
■ Crackdown status
- Crackdown period: 2024.12.13(Fri) – 2025.1.2(Thu) PST
■ Creation, distribution, or use of unauthorized programs - Permanent game ban (118 users)
- Actions have been taken for creating, distributing, or using unauthorized programs.
■ Exploitation of all processes related to the Open Store – Permanent game ban (437 users)
- Actions were taken because of unfair gains by exploitation on store payment process.
■ Interfering with other user's gameplay – 3-day separate matchmaking penalty (1549 users)
- A history of repeated interference with other Descendants' gameplay has been confirmed and action has been taken in accordance with the Operation Policy.
■ Notes
- The outcome of the crackdown on abusive users includes enforcement actions taken based on Descendant’s reports and monitoring.
- If you would like to vindicate yourself in relation to a claim on the exploitation of the Open Store's payment process, please visit our official website > Customer Service > 1:1 Support and make your inquiry.
- If you would like to vindicate yourself in relation to a claim on the exploitation of the payment process through chargebacks, please contact the platform store where you made the payment.
We will continue to strive to ensure that all Descendants can enjoy the game in a pleasant environment.
Thank you.